About Member Self-Service (MSS)

MSS provides you with access to your pension account and allows you to submit forms and documents to the Fund.

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If you require assistance logging into your MSS account, contact us:

Participants
Retirees/Beneficiaries

Most UNJSPF participants can:

  • check their personal information and update their email address;
  • run estimates of future pension benefits and options;
  • access their Annual Pension Statement;
  • access UNJSPF forms pre-completed with their name and Unique Identification Number;
  • electronically submit required pension forms to the Fund (please see the MSS Document Upload section below under MSS Features for more information);
  • fill online requests to validate, restore, or transfer your pension rights.

MSS Menu tabs explained

My Information

Under this tab you can find your personal information as well as information about your dependents

My Records

Under this tab you can find information about your annual pension statement...

My Pension Self-Service

Under this tab you can find information about...

Most UNJSPF retirees and beneficiaries can:

  • update their email address and mailing address on file with the Fund and provide an emergency contact;
  • track all payments from the Fund as well as After Service Health Insurance premium deductions;
  • access important pension documents;
  • access the PDF of the annual Certificate of Entitlement or CE form, unless they are paid under the two-track system;
  • track whether their returned CE was received by the Fund;
  • access all official UNJSPF forms pre-completed with their name and UID;
  • upload and submit completed, dated, and signed pension forms and supporting documents;
  • submit an initial Emergency Fund request in case of severe financial hardship;
  • run an estimate of their entitlement under the two-track option, if they retired after 02 August 2015.

MSS Menu tabs explained

My Information

Under this tab you can find your personal information as well as information about your dependents

My Records

Under this tab you can find information about your annual pension statement...

My Pension Self-Service

Under this tab you can find information about...

Registering and logging in

UNJSPF participants, retirees, and beneficiaries must (re-)register for MSS to enable Multi-Factor Authentication (MFA). This means, whether you access MSS for the first time, or are a long-time MSS user, the next time you try to access your MSS account, you have to:

  • Click on the Register button at the bottom of the screen.
  • Enter your UNJSPF Unique ID number (UID), first and last name, date of birth, and a personal email address.
  • Answer the security questions.
  • You will then receive an email from the UNJSPF with a link to set a new secure password for your account (at least 12 characters, including uppercase, lowercase, numbers, and special characters); you must complete this process within a few minutes from receiving the email.
What is MFA (Multi-Factor Authentication)?

Multi-Factor Authentication, or MFA, is a security feature that requires you to verify your identity using two or more factors, rather than just a username and password. This extra step helps your account safe, even if your password is ever compromised.

For the Fund’s Member Self-Service (MSS) portal, MFA works by sending a temporary security code to your registered email address each time you log in. You will need to enter this code to complete the login process and access your account.

How does MFA work in MSS?

The Fund uses email-based MFA. After entering your email address and password:

  1. A secure code is sent to the email address you registered as part of MFA set up.
  2. You must enter this code received on your email account on the MSS login screen to complete the required verification process and gain access to your MSS account.
How do I log in once I have re-registered?

After your MSS (re-)registration:

  1. Log in with your email and password
  2. Enter the MFA code sent to your email.

You must complete this process each time you access MSS.

What if I fail to (re-)register for MSS?

After 8 incorrect answers to security questions, you will be locked out for 30 minutes.
After two such lockouts, the system applies a permanent lockout. In that case, please contact the Fund for assistance.

Which browsers are compatible with MSS?

MSS works best on the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
What if I need to update my email address in the future?

You can easily update your email address directly in your MSS account:

  1. Log in to MSS.
  2. Click on “Account” in the top right corner.
  3. Select “Update Email Address.”
  4. When prompted, enter your new email address and submit.
  5. Check your new email inbox and click the link in the verification email to complete the update.

Step-by-step instructions are available on the Resources column on the right.

Please remember: your registered email is also used for receiving important UNJSPF communications. To avoid missing updates or losing access to MSS, always keep your email address current.

Member Self- Service Terms of Service

Terms of Service

Please read carefully and in full before proceeding. Terms of Service have been updated.

The Member Self Service (“MSS”) portal is designed as a resource for participants and beneficiaries of the United Nations Joint Staff Pension Fund (“UNJSPF” or “Fund”). The information UNJSPF provides in the MSS portal is made available for the convenient access of our participants and beneficiaries. While UNJSPF makes every attempt to ensure the information is reliable, human or mechanical error remains a possibility. Therefore, UNJSPF does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of this information.

Registration and use of the MSS portal is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy. When you register for an account or use/access information through the MSS portal, you agree to the terms and conditions stated therein. If you do not agree to these terms, do not register for an MSS account or use/access information on the MSS portal.

By registering and by using the MSS portal, you further affirm the following:
• You are accessing the MSS account that you created yourself using your own personal information and identity.
• You are not creating an account using another person’s information or identity.
• You are not using an MSS account created by another person or created using another person’s information or identity.
• You are responsible for maintaining the confidentiality of your MSS login credentials (username and password) and for restricting access to your account.
• You agree to accept all risk and responsibility for all activities that occur under your MSS login credentials.

MSS Document upload

Use of MSS Document Upload is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy and the above Member Self-Service Terms of Service. Use of MSS Document Upload signifies agreement to the terms and conditions stated therein.

By using MSS Document Upload, the user further affirms that:

  • The user is the UNJSPF participant or beneficiary to whom the MSS account belongs;
  • Information provided on the uploaded document is true and complete;
  • All signatures on the uploaded document are true and original, that is, they are subscribed directly onto the document in ink by the person who is named on the document;
  • The user will retain the original of the uploaded document for a minimum of 10 (ten) years from the date of submission and will provide it to UNJSPF within 30 days of any request to do so;
  • The user understands and intends that UNJSPF will act in accordance with the instructions provided by the participant or beneficiary on the uploaded document;
  • The user acknowledges that successful upload of the document through MSS Document Upload is not a confirmation by UNJSPF that the document has been accepted by UNJSPF. Documents that are incomplete, illegible, or otherwise do not fulfill UNJSPF requirements cannot be accepted and you may be requested to re-submit the document through the portal or mail the original to the UNJSPF.*

Use of MSS Document Upload is optional. If the user does not agree to the terms and conditions of its use, they may submit the original document to UNJSPF in hardcopy format. 

*NOTE: Some UNJSPF forms require that a participant’s or beneficiary’s signature has been witnessed, verified, and certified as authentic. Where this is required, it is clearly indicated on the form with a space for authentication. Failure to include such authentication will result in the document not being accepted.

EFFECTIVE DATE: 13 January 2021

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