| Ease of contacting the UNJSPF | | | | |
| Interaction with UNJSPF staff | | | | |
| Timeliness of benefit processing | | | | |
| Reliability of benefit payments | | | | |
| Clarity of personal benefit explanations | | | | |
| Digital Certificate of Entitlement | | | | |
| Monthly UNJSPF Newsletter | | | | |
| UNJSPF town hall sessions | | | | |
| UNJSPF public website resources (unjspf.org) | | | | |
| Member Self-Service portal (member.unjspf.org) | | | | |
