Contact Us

Contact us page header image

Services to clients can only be provided in the two official working languages of the Fund, English and French.

Online
Phone
In-person
Submit documents

Connect with us online

Email

Write to us using our Contact form.

When you submit your written query, you will indicate the topic for which you are contacting us and your contact details. You can also include attachments with your query submission. Once the Fund receives your query, we will acknowledge receipt, provide you with a reference number, and route it to the appropriate team of pension experts in the Fund for an in-depth review and a timely response. 

Urgent Assistance

The following two query topics are considered top priority by the Fund and will be handled as such. You can submit related queries using the online Contact Form above or write to the email addresses provided below. Please note the important related information for each topic.

1. Non-receipt of monthly benefit payment

Write to [email protected] and provide the following information:

  1. Full name of the retiree or beneficiary;
  2. Pension Fund reference number (UNJSPF Unique ID or retirement number), if known;
  3. Contact details (email address, or complete telephone number with country code);
  4. Information about the missing payments, i.e. date when payments stopped and for how long (the date last payment was received in the account – giving the account number, and if available, for which period the payment remark states)
  5. Any additional information that could be helpful.

2. Notification of death of a retiree/beneficiary

Write to [email protected] and provide the following information:

  1. The deceased’s full name;
  2. The deceased’s date of birth;
  3. The date of death (day/month/year);
  4. The deceased’s Pension Fund reference number (UNJSPF Unique ID or retirement number), if known;
  5. The deceased’s official mailing address;

    If possible, also include:
  6. Contact details for the surviving family;
  7. An original or a certified copy of the deceased’s death certificate should be sent to the Fund as soon as possible;
  8. Any additional information that could be helpful.

Virtual appointments

To schedule a virtual appointment with a UNJSPF pension expert, contact us by phone or in writing via the online Contact form.

Call us

Contact Centre hours: Monday 00:00 to Friday 24:00 (US EST)

Primary phone numbers

+1 (212) 963-6931
+41 (0) (22) 928 88 00

Toll-free & local numbers

Visit us in person

Geneva Office

Walk-in hours: Tuesday and Thursday from 10 a.m. to 1 p.m. CET.

What you should bring: A valid access badge, as the entrance to the Palais des Nations requires security clearance. If you do not have a valid access badge to the UNOG campus, kindly contact UNJSPF Client Services Geneva to advise of your preferred date to visit. After that, you will obtain a confirmation by email.

Address of walk-in services:
UNOG Client Support Centre, Building H
1st floor
CH-1211 Geneva 10
Switzerland

 

New York Office

Walk-in hours: Tuesday and Thursday from 12 p.m. to 4 p.m. EST.

What you should bring: A valid picture ID and have your UNJSPF Unique ID (UID) or retirement number handy. 

Address of walk-in services:
1 Dag Hammarskjöld Plaza (DHP)
4th floor
New York, NY 10017
USA

Submit documents

Electronic submission

Documents and forms in PDF or JPEG format can be submitted using the "Document Upload" feature in your Member Self-Service (MSS) account. Once successfully submitted in MSS, there is no need to mail the original forms/documents to the Fund.

Visit the MSS webpage for a step-by-step tutorial and to learn more about its features.

By mail

New York Office

Postal Mailing Address
UNJSPF
c/o United Nations
P.O. Box 5036
New York, NY 10163-5036 USA

Courier and Registered Mailing Address
UNJSPF
37th floor, 1 DHP
885 Second Avenue
New York, NY 10017
USA

Geneva Office

UNJSPF
c/o Palais des Nations
CH-1211 Geneva 10
Switzerland

Dropping off in person

New York Office

1 Dag Hammarskjöld Plaza (DHP)
4th floor
New York, NY 10017
USA

You can drop off physical documents (with original signatures where required) during standard walk-in servicing days and hours for the Fund in New York (Tuesdays and Thursdays, 12:00 to 16:00). Like all walk-in clients, you would have to first register with the welcome desk on the building ground floor before being granted access to the 4th floor where the drop-off mailbox is now located; please make sure to have a valid picture ID document or official work ID on you when you visit the Fund.

Geneva Office

UNOG Client Support Centre, Building H
CH-1211 Geneva 10
Switzerland

The UNJSPF has dedicated drop-off mailboxes available at two locations on UNOG premises; you can drop off physical documents (with original signatures where required) inside the Pregny Gate Pavilion and at the entrance of the UNOG Client Support Centre during standard UNOG opening hours (Monday to Friday, 08:00 to 18:00).

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