If you didn’t receive your monthly benefit at the end of June 2024, it is most likely due to the non-receipt by the Fund of your 2023 Certificate of Entitlement (CE). The benefits of retirees and beneficiaries who did not submit their 2023 CE, Digital CE (DCE), or another valid signature document to the Fund in 2023 have been suspended effective with the June 2024 payroll, as per the Fund’s Regulations. The June benefit is released on 30 June and may take several business days to reach your account.
How to confirm if your benefit was suspended:
You may verify if your monthly benefit was indeed suspended under the ‘Disbursements’ tab in your UNJSPF Member Self-Service (MSS) portal. For suspended cases, the payment status will be “On Hold”. If the status is “Issued” or “Reconciled”, your benefit has not been suspended.
How to submit your proof of life and reinstate your benefit if it was suspended due to non-receipt by the Fund of the 2023 CE:
Submit to the Fund your dated and hand signed 2023 Certificate of Entitlement (CE) form. The CE form must bear your original ink signature and the signature date. You can use the paper CE form the Fund has mailed to you OR, if you are not paid under the Two-Track system, you can access, download and print your barcoded CE form inside your UNJSPF Member Self-Service (MSS) portal under the Document tab.
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Send a letter to the Fund. If you cannot access the CE form or issue the DCE, please provide a letter to the Fund, with your full name, your official address, your UNJSPF reference number (Unique ID or/and retirement number/s), your ORIGINAL ink signature and the signature date; the letter must also include the subject line: “CE related Benefit Suspension - Request for Reinstatement”.
How to submit the CE to the Fund:
Beneficiaries can submit the annual CE or another signature document, inside their MSS account under the MSS Document Upload tab; documents must be first dated, and hand-signed before uploading the scanned copy inside their MSS (electronically signed documents are NOT accepted).
This is the preferred and most time-effective way of submitting documents to the Fund.
*For guidance on MSS registration, please refer to the online tutorial here.
*For guidance on MSS Document Upload, please refer to the online tutorial here.
Once the valid proof of life is received by the Fund and confirmed acceptable, the reinstatement of your benefit will be initiated. Normally, you can expect to receive applicable retroactive payments within three to four weeks and your monthly benefit will be issued on the regular monthly payroll once the reinstatement process has been completed. Once your benefit has been reinstated you can track this in the MSS Disbursement tab.
What if my bank account has changed?
Normally, your suspended benefit will be reinstated into the same account from which it was suspended, unless you specifically request payment into a new account. To reinstate your benefit into a new bank account please submit the following:
These documents can be submitted electronically via MSS, by mail, or in person, as described above.
What if my residence or postal address has changed?
Your address can be updated inside your MSS account, under the Address tab (this is not an option if you are on the Two Track), OR by submitting form PF23M electronically via MSS, by mail, or in person; as described above. You can print form PF23M from your MSS account under the E-Forms tab or download from our website: Forms - UNJSPF.
It is key that the Fund has your up-to-date contact details on file, including your personal email and telephone number, to ensure that all UNJSPF communication reaches you.
For detailed and up-to-date information about the Fund’s annual CE exercise and how you can comply with the annual requirement of providing your proof of life to the Fund, please visit the dedicated CE page and DCE page on our website:
If you have any other related questions, please contact the Fund via the official contact channels provided on our Contact Us webpage https://contact.unjspf.org/, or directly at [email protected].