Terms and conditions of use of United Nations Joint Staff Pension Fund website
The use of this web site constitutes agreement with the following terms and conditions:
(a) The United Nations Joint Staff Pension Fund maintains this web site (the “Site”) as a courtesy to those who may choose to access the Site (“Users”). The information presented herein is for informative purposes only. The United Nations Joint Staff Pension Fund grants permission to Users to visit the Site and to download and copy the information, documents and materials (collectively, “Materials”) from the Site for the User’s personal, non-commercial use, without any right to resell or redistribute them or to compile or create derivative works therefrom, subject to the terms and conditions outlined below, and also subject to more specific restrictions that may apply to specific Material within this Site.
(b) The United Nations Joint Staff Pension Fund administers this Site. All Material on this Site from the United Nations Joint Staff Pension Fund appears subject to the present Terms and Conditions.
Disclaimers
Materials provided on this Site are provided “as is”, without warranty of any kind as to eligibility for benefits payable under the Fund’s Regulations, Administrative Rules and Pension Adjustment System. If there is an ambiguity, inconsistency or conflict between the information provided on the website and the UNJSPF Regulations and Rules, decisions will be based on the Regulations and Rules, and not on the information contained on the website.
The United Nations Joint Staff Pension Fund periodically adds, changes, improves or updates the Materials on this Site without notice. Under no circumstances shall the United Nations Joint Staff Pension Fund be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this Site, including, without limitation, any fault, error, omission, interruption or delay with respect thereto. The use of this Site is at the User’s sole risk. Under no circumstances, including but not limited to negligence, shall the United Nations Joint Staff Pension Fund be liable for any direct, indirect, incidental, special or consequential damages, even if the United Nations Joint Staff Pension Fund has been advised of the possibility of such damages.
The User specifically acknowledges and agrees that the United Nations Joint Staff Pension Fund is not liable for any conduct of any User.
As a condition of use of this Site, the User agrees to indemnify the United Nations Joint Staff Pension Fund and its affiliates from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out of the User’s use of this Site, including, without limitation, any claims alleging facts that if true would constitute a breach by the User of these Terms and Conditions. If the User is dissatisfied with any Material on this Site or with any of its Terms and Conditions of Use, the User’s sole and exclusive remedy is to discontinue using the Site.
This Site may contain links and references to third-party web sites. The linked sites are not under the control of the United Nations Joint Staff Pension Fund, and the United Nations Joint Staff Pension Fund is not responsible for the content of any linked site or any link contained in a linked site. The United Nations Joint Staff Pension Fund provides these links only as a convenience, and the inclusion of a link or reference does not imply the endorsement of the linked site by the United Nations Joint Staff Pension Fund.
Preservation of immunities
Nothing herein shall constitute or be considered to be a limitation upon or a waiver of the privileges and immunities that the United Nations Joint Staff Pension Fund enjoys as a subsidiary organ of the United Nations General Assembly, which are specifically reserved.
General
The United Nations Joint Staff Pension Fund reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any Materials in any respect. The United Nations Joint Staff Pension Fund shall have no obligation to take the needs of any User into consideration in connection therewith.
The United Nations Joint Staff Pension Fund reserves the right to deny in its sole discretion any user access to this Site or any portion thereof without notice.
No waiver by the United Nations Joint Staff Pension Fund of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
To schedule a virtual appointment with a UNJSPF pension expert, contact us by phone or in writinh via Contact form.
Write to us using our Contact form.
1. Non-receipt of monthly benefit payment
Write to [email protected] and provide the following information:
2. Notification of death of a retiree/beneficiary
Write to [email protected] and provide the following information:
+41 (0) (22) 928 88 00
Contact Centre hours: Monday 7:00 to Saturday 6:00 (CET)
+1 (212) 963-6931
Contact Centre hours: Monday 00:00 to Friday 24:00 (US EST)
Walk-in hours: Tuesday and Thursay from 10:00 to 13:00
Address:
UNOG Clien Support Centre, Building H
1st floor
CH-1211 Geneva 10
Switzerland
Walk-in hours: Tuesday and Thursay from 12:00 to 16:00
What should you bring: A valid picture ID and have your UNJSPF Unique ID (UID) or Retirement number handy,
Address:
4th floor, 1 Dag Hammerskjöld Plaza (DHP)
885 Second Avenue
New York, NY 10017
USA
Documents and forms in PDF or JPEG format can be submitted using the "Document Upload" feature in your Member Self-Service (MSS) account. Once successfully submitted in MSS, there is no need to mail the original forms/documents to the Fund.
Visit the MSS webpage for a step-by-step tutorial and to learn more about its features.
Postal Mailing Address
United Nations Joint Staff Pension Fund
c/o United Nations
P.O. Box 5036
New York, NY 10163-5036 USA
Courier and Registered Mailing Address
United Nations Joint Staff Pension Fund
37th floor, 1 DHP
885 Second Avenue
New York, NY 10017
USA
UNJSPF
c/o Palais des Nations
CH-1211 Geneva 10
Switzerland
You can drop off physical documents (with original signatures where required) during standard walk-in servicing days and hours for the Fund in New York (Tuesdays and Thursdays, 12:00 to 16:00). Like all walk-in clients, you would have to first register with the welcome desk on the building ground floor before being granted access to the 4th floor where the drop-off mailbox is now located; please make sure to have a valid picture ID document or official work ID on you when you visit the Fund.
The UNJSPF has dedicated drop-off mailboxes available at two locations on UNOG premises; you can drop off physical documents (with original signatures where required) inside the Pregny Gate Pavilion and at the entrance of the UNOG Client Support Centre during standard UNOG opening hours (Monday to Friday, 08:00 to 18:00).